We will not refund to the payment gateway under the following circumstances:

1. Three days after purchasing the service;

2. You used more than 10GB traffic on the VM;

3. Targed by (D)DoS;

4. The network is not good enough;

5. You already have a VM in the same location;

6. Any loss caused by any type of abuse;

7. IP geographic location reason;

8 IP is banned in certain regions or countries, including any restrictions on ports.

Refund Fees:

• Cloud Service – A non-refundable transaction fee of CAN$1.00 per refund is charged to cover administrative costs associated with the refund process.
• Dedicated Server Service - A setup fee of 10% of the transaction amount is charged for refunds to cover associated costs.

Cryptocurrency Payments: Refunds for payments made using cryptocurrency will only be issued to the account balance.

Withdrawal Restrictions: For the security of customer funds and to counteract money laundering, we do not provide any form of balance withdrawals. However, you may still use your account balance to freely purchase any of our products at any time.

Disputes: In the event of a dispute over a refund, we reserve the right to investigate the matter and make a final decision.